Shipping policy
SHIPPING POLICY
Processing Time
At Kat Co., every mystery box is carefully hand-packed to ensure a beautiful unboxing experience.
Orders are typically processed within 1–3 business days after successful payment has been received.
During new product launches, promotional events, peak shopping seasons, or public holidays, processing times may be slightly longer.
Business days refer to Monday through Friday and exclude weekends and public holidays.
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Shipping Methods & Estimated Delivery
Estimated delivery times begin after your order has been dispatched.
Singapore
- Standard Shipping: 3–5 business days
- Express Shipping: 2–3 business days
Malaysia & Brunei
- Standard Shipping: 3–7 business days
- Express Shipping: 2–4 business days
Asia
- Standard Shipping: 5–10 business days
- Express Shipping: 3–5 business days
Australia & New Zealand
- Standard Shipping: 6–10 business days
- Express Shipping: 3–5 business days
USA & Canada
- Standard Shipping: 7–14 business days
- Express Shipping: 3–6 business days
Europe
- Standard Shipping: 7–14 business days
- Express Shipping: 3–6 business days
Rest of the World
- Standard Shipping: 10–20 business days
- Express Shipping: 5–8 business days
All delivery timeframes are estimates only and may vary depending on courier operations, customs clearance, weather conditions, public holidays, and other circumstances beyond our control.
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Shipping Charges
Shipping charges are calculated during checkout based on your selected destination and shipping method. Any applicable shipping promotions or free shipping offers will be displayed at checkout when available.
Shipping fees are non-refundable once an order has been dispatched, except where required by applicable law.
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Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, GST, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated.
Kat Co. is not responsible for delays caused by customs inspections or clearance procedures.
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Incorrect Shipping Address
Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete. Kat Co. is not responsible for parcels delivered to an incorrect address provided by the customer.
If you notice an error in your shipping address, please contact us immediately. We will do our best to update the address if your order has not yet been dispatched.
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Lost or Delayed Parcels
Once an order has been handed over to the shipping carrier, responsibility for delivery lies with the courier.
If your parcel is delayed, please first contact the courier using your tracking information.
Kat Co. will gladly assist by communicating with the courier and initiating an investigation where appropriate. However, we cannot guarantee compensation for delays caused by shipping carriers, customs authorities, weather events, or other circumstances beyond our control.
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Damaged Parcels
If your parcel arrives visibly damaged, please take photographs of the outer packaging before opening it whenever possible.
Any damaged or defective items must be reported to us within five (5) calendar daysfrom the confirmed delivery date.
Please refer to our Return & Refund Policy for complete details regarding damage claims, refund eligibility, required photographs, and assessment procedures.
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Order Tracking
Tracking information will be provided by email once your order has been dispatched whenever tracking is available.
Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.
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Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact us.
Kat Co.
Email: katco.official786@gmail.com
We aim to respond to all enquiries within 1–3 business days.